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First steps

Quick start

A*LIVE download. Order data tariff here!

  1. POWER ON (press and hold the POWER button for 5 seconds) before starting your activity. LED #1 and #3 flash, live tracking starts.

Position the A*LIVE outdoors for at least 5 minutes until LED#3 and LED#4 are green. Open the TripView website on your PC or smartphone that we provided you with in the setup email. If you see your position on the map after a few minutes, the à TEST is OK!

If the A*LIVE is not moved for more than 15 minutes, it goes to sleep to save the battery. As soon as it feels a movement or vibration, it wakes up again.

  1. switch OFF: Press the POWER button 3 times quickly after you have finished your activity. LED #1 turns orange and then switches off (network required!)
    Always test the unit before setting out! (Function TEST) The device is a supplement, not a substitute for other security measures!

Data tariff

In order to use the A*Live, you must choose a tariff.

  1. please select your tariff here.

  2. carry out the order

  3. further information will follow by mail

IMPORTANT
The tariff remains active until you have specified a StandBy date.
Please use the form for this purpose.

Charging / Battery

Recharge

  1. place the A*LIVE centrally on the QI (inductive charging) charging pad.

  2. make sure that the charging pad is activated (e.g. when using PowerBanks without power connection). Should the ALIVE be completely empty, the placement may be “sensitive” to a few millimetres.

During the charging process, the blue LED on the charger lights up - in addition, only on the switched-on A*LIVE the POWER LED #1 lights up red, when 100 % green.

Charging time with empty battery approx. 2 hours

10 seconds after disconnecting from the charger, the A*LIVE can be switched on

Battery

Smart Battery Saver

For maximum operating time, your unit will go to sleep on its own if it is not moved for more than 15 minutes. As soon as it feels a vibration, it goes back into operation. When the battery level is about 10%, the A*LIVE switches itself off to save energy for emergencies. You can then use the A*LIVE again for a few minutes before it switches off again.

How can I still save the battery?

Pack the A*LIVE warmly and do not place the device under roofs etc. while it is switched on! In Iridium mode, the device regularly connects to the satellite to search for new messages that may be waiting for you - even if the tracking mode is deactivated. Therefore, you should allow a clear view of the sky so that not too much energy is needed for this connection to satellites.

The A*LIVE falls asleep and wakes up by itself under the following conditions:

  • 15 min absolute standstill

  • GPS speed 0 km/h

Function TEST

A function test should be carried out before each use.

Position the A*LIVE outdoors for at least 5 minutes until LED#3 and LED#4 are green.
On your PC or smartphone, open the TripView website that we provided in the setup email.
3. you should see your position on the map there after 5 minutes

TEST OK!

LEDs

What do the 4 LEDs tell me?

LED#1-POWER:
Without charger:
Green.......Battery over 25%
Red.........Battery under 25%
Orange..POWER OFF initiated

On activated charger + unit ON:
Red.....loadingprocess
Green…Battery 100%

LED#2-Message&External:
Green permanent....Message received
Green flashing......outgoing message

LED#3 tracking&GPS:
Green.......Tracking on, GPS 3D/good
Red..........Tracking on, GPS 2D/bad
Orange…PAUSE Check In

LED#4 network:
Flashing .....GSM/4G x Steady....Iridium
Red.........AddictionNet
Orange..connection establishment
Green.......Connected to Server

Keys

5 keys! Which key does what?

“Power:
1x long press: Starts device + tracking
Press 3x to switch off (requires mains connection)
RESET: press 1x on activated charger

“MSG:
1x long press: PresetMsg#1
Press 2x / 3x quickly: PresetMsg#2 /#3

“TRACK:
1x long press: stop or restart live tracking / SmartSafety
Press 2x: PAUSE CheckIn (for SmartSafety)

“LIGHT/UPDATE”:
Press 2x: ON / OFF
Only on activated charger, LED 4 (GSM) flashes green + Long press: OTA firmware update (all 4 LEDs light up permanently: LED 2-4 blue, LED1 first white, green on successful connection)

“SOS”: press 3 times to start SOS
Press 3 times to cancel SOS or to acknowledge all alarms on the unit.

Checklist

Before every adventure:

  • Data tariff active? Inactive? Tariff change representative

  • A*LIVE fully charged? - Check: A*LIVE switched on on activated charging pad → LED#1 green? Battery at 100%!

  • Check A*LIVE in the open if LED#3 and LED#4 are green?

  • Is the A*LIVE visible in my TripView with current position?

→ Let’s go!!!

SmartSafety

What is SmartSafety?

Call for help … even if you can no longer do it yourself!
Automatic monitoring & emergency call system for early detection of critical situations. Reduces rescue response times by up to 90%. With companion rescue navigation.

Why SmartSafety?

Every year, more than 20,000 people have accidents in the outdoor sector.
It usually only becomes critical when friends and helpers do not become aware soon enough.
Or do not know your exact position.
Or no emergency call is possible at all because only 10% of the earth is covered by mobile phone networks.
We deliver the missing 90% by satellite.
And draw attention to you at an early stage.
With your exact position.

SOS : What happens if…?

For each scenario (e.g. manual SOS or automatic crash/standstill alarm), different notification chains can be created with a 2-step escalation. Example: First SmartSafety reports your position via SMS/email to friends and team for comrade rescue. Upon their request or after a timeout, without reaction, professional rescue facilities such as mountain rescue or coast guard (via 112/GEOS) are then activated, which may communicate further with you or your stored emergency contacts.

How do I configure my SmartSafety?

Go to protegear.io à SmartSafety. A default setting is already available!

  1. profiles: set the monitoring scenarios for your activity
  2. tours: set the geofences (SAFE, DANGER and REST zones)
  3. notifications: store your alarm recipients (SMS, EMail, Telegram, …)
  4. trace: compile who is alerted, when and for which event
    Contacts: enter the emergency contacts who can be contacted by a rescue control centre such as GEOS in the event of an SOS or escalation!

Telegram

Use Telegram Messenger to save on SMS costs.

  1. Telegram app: Download the app from the AppStore or PlayStore. Create a new group with people who should receive the notifications. Then add our ChatBot with the name @ProtegearBot. Send “/chatid” as a message, a number will be sent as a reply, e.g. -986456487

  2. protegear.io → SmartSafety → Expert mode - on → Notifications → + → Telegram; Create the notifications, enter the ChatID in the field provided (incl. - characters).

3 protegear.io → TripShare → Handlers → + → Telegram; Create the handlers for message templates, entering the ChatID in the field provided (including - characters).

Please do not forget to save your changes (SAVE top right).
You can now use the Telegram notification.

The technical data

+100% global real-time tracking via Iridium satellite, GSM, 3G/4G, GPS + Galileo

+Automatic dead man’s switch with PAUSE & REST function (prevents false alarms)

+Adjustable release scenarios such as HALT, HEIGHT, ZONE, CRASH

+Manual SOS as well as cancellation of each alarm possible (enables tests)

Unlimited levels & zones, ad-hoc/dynamic roaming geofences (e.g. for teams)

+Live feedback on the unit in case of automatic alarm triggering (e.g. when leaving the safe zone)

+Flexible alerting, 2-step escalation: first team/friends, then 112 / 911 / GEOS

+Alerting via SMS, email, Telegram, webhooks possible

+Each alarm detection can be individually restricted to certain times of the day

+Global 2-way text communication with the A*LIVE (SMS, email and more)

TripShare (LiveTracking)

What is ProteGear TripShare?

TripShare combines map and event services for different tracking systems in a newly programmed and 100% smartphone/tablet compatible interface. The simplest function is “TripView”, which displays the current position of your A*LIVE with history & statistics.

How can I share my trips live (LiveTracking) or even completed trips with others?

Open the preset website “TripView”, with the link from our e-mail “Initial installation”.

Or under Trips → ThreePoint → Open → TripView opens

You can send this URL/link, for example, to your confidants with whom you want to share the trip.
It can also be integrated into your own website or on Facebook and the like by means of an iFrame.

To create a new website/TripView with new filters:
Go to protegear.io à Tripshare → Trips → +

Creates a new public TripView URL.

A connection to external services such as LiveTrack24 is also possible.

What else is possible?

In addition to the individual display and the system for events (LiveTracking & LiveRanking), many other functions will be added in the future! For example, the system can also be addressed externally via REST API and thus, for example, take over the event/location from any other tracker or system and display them together.

Review and tracks can be displayed only for the last 12, 24, 48 hours or 7 days.

Additional parameters when calling a TripView URL
(at the end of https://my.protegear.net/tripview/show?trip=........):

Parameter/Example Function:

&track=all shows all tracks since start time of TripView
* &track=IMEI1,IMEI2,… shows only the tracks of the specified IMEI numbers
&info=all launches the TripView web page with all info pop-ups displayed.
&info=IMEI1,IMEI2,… launches the TripView web page with the info pop-ups for the IMEIs displayed.
&zoom=6 opens a certain zoom level around a virtual polygon of all last coordinates.
&devices=1 show the left devices panel or =0 (default)
* &timeline=1 show global timeline= or =0 (default)
* &hidetitle=1 do not show the title, only the menu icon) or = 0 (default)

GlobalMail

Why GlobalMail?

ProteGear offers real and completely independent email addresses for your A*LIVE for all term contracts. This makes global email communication possible for the first time at uniform, low costs in the remotest corners of the earth, on all oceans and even the poles: 100% Global!

A personal e-mail address for your A*LIVE has already been created here. (name@protegear.global)
You can create filters, length limits and a CC address so that messages addressed to the unit are also forwarded to your “normal” email, e.g. when the A*LIVE is switched off.

How do I use the GlobalMail?

  1. preset messages that are created under the handlers and sent directly on the A*LIVE.
  2. use the app under Chats, you can send SMS and receive and send text messages via email, Telegram.

For changes to the current configuration (default value: 160 characters, no filters) or setting up an additional desired address, please go to
protegear.io → TRIPSHARE → GLOBALMAIL

Signatures, quotes from previous mail traffic, HTML elements are generally not transmitted.

What additional services can I use?

ProteGear Weather

With ProteGear WeatherInfo, you can get high-resolution weather forecasts for your location easily delivered to your InReach and A*LIVE!

Basic: Message to weather@protegear.info (with 1 character)

6 h Intverall, 24 h preview - temperature, precipitation - € 0.19 per call-up
Beispiel: 08.09.20|h21+16|09.09.20|h3+15|h9+16|h15+19|h21+16,<1mm

Premium: Message to hires_weather@protegear.info (with 1 character)

3 h interval, 72 h preview - temperature, precipitation, wind, cloudiness - €2.90 per retrieval
Beispiel: 08.09.20|h21+16SW15CLD6|09.09.20|h0+15SW19CLD9|h3+15SW21CLD62|h6+15SW22CLD72| h9+16SW22CLD87|h12+18W25CLD99|h15+19W25CLD71|h18+18NW26CLD37,<1mm|”, “09.09.20|h21+16NW23CLD45,<1mm|h0+13N25CLD30|h3+10N19CLD1|h6+10NE15CLD0|h9+12NE8CLD0|h12+16N9CLD0| h15+17N12CLD0|h18+15NE17CLD0|h21+13E17CLD0|”, “11.09.20|h0+13S6CLD0|h3+12S4CLD5| h6+12SE5CLD0|h9+15S6CLD0|h12+19SW12CLD0|h15+20W14CLD0|h18+18W11CLD0|h21+17W4CLD0
after a few minutes you will receive an exact weather forecast for your location in text form

Scheme:

[Date for which forecast is valid] | [Forecast time 1][Temperature 1][Wind 1 in km/h] [Cloudiness 1], [Precipitation 1] | [Forecast time 2].....

ProteGear News

Send a keyword free of charge to news@protegear.info or wiki@protegear.info to be always and everywhere up2date. (consumes data from the included volume)

ProteGear GlobalMail Features

  • Real email address for 2-way communication (e.g. “name”@ globalmail.protegear.com)
    Forwarding of any emails to the A*LIVE possible, processing and replying comfortably on the smartphone (connected via Bluetooth)
    Length limit of 50, 160 or more characters possible (messages are transmitted divided into 160 characters each)
  • HTML stripping (transmission of pure text to reduce data
  • Any configurable whitelist/blacklist to reject unwanted emails
    Automatic CC forwarding to a “normal” email address possible. Delivery even when the unit is switched off!
  • Spam filter

Handler

What are the handlers?

Here, in addition to the text templates and recipients for the message button, you can also create actions for any other function of the unit.
The default settings are:

1x MSG button = “Everything OK”.
2x MSG =”Need help”
3x MSG =”Come back”

each with GoogleMaps link of the current position.

How do I configure the handlers?

Protegear.io → Tripshare → Handlers

What do I use the handlers for?

Preset messages are quick and easy messages sent to inform friends and family of your current status.

You can store as many recipients as you like with the handlers.

Use of the preset messages (handler) as e-mail and Telegram is free of charge. As SMS € 0.10 each

FAQ

A*LIVE App - Pairing with the smartphone

**For what purpose should I connect the unit to the smartphone via Bluetooth?

To use the app together with your A*LIVE.
Primarily messaging, maps…

What is the Bluetooth pairing > code?

You do not need a code. Turn on the Bluetooth on your smartphone, start the app and connect in the A*LIVE app.

A*LIVE Housing

How does the device behave against salt water, or on the beach with sea spray and thunder?

The unit is fully protected against the ingress of dust.

It floats by itself, is waterproof. Protection against temporary submersion, up to 0.5 m depth

A*LIVE LEDs & BUTTONS

Can the light be switched off? The flashing consumes energy. Not that the battery is empty before the SOS has been sent…**.

The flashing + noise + vibration when SOS is active serves to draw attention to alarms and to avoid false alarms and to generate attention in an emergency.

Activations: Tariff and alarm activations

A*LIVE has one tariff activation and 2 alarm activations (notifications and escalations to GEOS, if applicable).

1) The TARIF activation is required for your device to connect, both on the mobile network and on the Iridium network.

Regarding the satellite iridium network, the tariffs differ as follows:
In the BASIC tariff and in Safety & Tracking the Iridium activation always happens automatically: As soon as you leave the mobile phone area with an A*LIVE (GSM/4G required) switched on, the Iridium tariff is automatically activated (after 10 minutes) and remains active until the A*LIVE is switched off normally in the GSM/4G area. You do not need to activate your own tariff in the system.

In all other tariffs (except BASIC) you can change the tariff here here!

2) The Alarm activations differ in Notifications - here friends/family/team are entered as the first alarm recipients - and in Escalations - alarm to rescue control centres such as GEOS.

These can be switched on and off in the Dashboard.

Battery life

Smart Battery Saver

For maximum operating time, your unit will go to sleep on its own if it is not moved for more than 15 minutes. As soon as it feels a vibration, it goes back into operation. A GPS speed measurement is also taken here to prevent the gyro sensor from sensing any vibration during particularly quiet movements (e.g. paragliding), but there is still movement above ground.

How can I still save the battery?

Pack the A*LIVE warmly and do not place it under roofs etc. while it is switched on! In Iridium mode, the unit will periodically try to connect to the server to check for new messages that may be waiting for you - even if tracking mode is disabled. Therefore, you should allow a clear view of the sky so that not too much energy is needed for this connection to the satellites and server.

Data tariffs

IMPORTANT

The tariff remains active until you have specified a StandBy date.
Please use the following form here! for this purpose.

Is it possible to change the tariff during the year?
The BASIC annual fee remains the same, but you can switch to the other higher tariffs every month free of charge.

Enable/Disable StandBy topic:

I have understood so far that for € 9 I can buy an active period of 7 days and then also use it for 7 consecutive days.,

You got that right.

Does the standby simply mean that the billing of the selected tariff level is interrupted, i.e. that another period of 7 days is not simply booked?

Exactly, because with the StandBy mode you deactivate or reactivate your last selected tariff.

Is a change, for example, from 30 days to 7 days within the same tariff a downgrade that is subject to a charge or does this only apply if I change from the messaging to the tracking tariff, for example?

Within e.g. A*LIVE Safety&Messaging there are no costs to change from month to day. When changing from a “higher” to a “lower” e.g. from A*LIVE Safety&Messaging to A*LIVE Safety&Tracking, a downgrade fee of 25 € will apply.

Data consumption management

Where can I see which subscription I have and what is already used up (e.g. number of messages in the current month)**?

Devices → Comments: Your current tariff is entered here.
However, you can always send us an email to check the data consumption and we can then give you an update manually.

What are all “messages” and are credited or deducted from the balance?

Sent and received mails + SMS. (everything that is not tracking)
You can store as many recipients as you like with the handlers.
Use of the preset messages (handler) as e-mail and Telegram free of charge. As SMS € 0.10 each

**Under “Handler” I can also set up status messages such as “Switch-to-Iridium” or “End-Charge”, which then inform me via the smartphone.

Or any other persons
As a trader, we recommend that you only deposit real text messages.
Things like “Switch-to-Iridium” or “End-Charge” are recognisable on the A*LIVE itself.

Are these “handlers” also deducted from the message balance?

No.
You can store as many recipients as you like with the handlers.
Use of the preset messages (handler) as e-mail and Telegram free of charge. As SMS € 0.10 each

Is it an advantage here if the smartphone is connected via Bluetooth, so that these handlers do not run via the GSM network but directly to the smartphone?

No, the handlers are always sent via the A*LIVE.

False alarms

To avoid false alarms, you can cancel any alarm you have triggered yourself (press SOS again 3 times), which is passed on to all alarm receivers.
The same applies to automatic alarms detected by the SmartSafety system in the background. (orange LED 1+2+3 flash). These can also be acknowledged by pressing SOS 3 times.

Insurance in the event of false alarms

There is no insurance from our side for triggering a false alarm.
Possible cost coverage must be clarified with your insurance company.

Flight mode

Do I have to switch off the A*LIVE on an airline flight or is there something like a flight mode?

Since the A*LIVE, just like a smartphone, works in the GSM network, it should be OFF (depending on the respective airline guidelines).

Radio connection

What limits Irididum satellite reception?

The human body shields radio waves because it consists of 70% water. This means that a satellite signal travels 780 km, but has little chance of passing through the body. Therefore, the A*LIVE should always be worn high up, with a view of the horizon.

other possible causes:

  • Thunderstorm, heavy rain
  • Gorges, mountain ranges
  • high buildings

In these environments it is not impossible to have reception, but there can be long delays in data transmission (10-30 minutes). Since the satellites are constantly in motion and thus also detect a “gap” in the canyon once in unfavourable conditions.

Satellite hotspot

Satellite hotspot for your smartphone > what is meant by this?

Transmission of messages from the A*LIVE app, text communication (email + SMS etc.), even if you have no GSM reception, i.e. the Iridium satellite network is used.

Sleep mode of the unit

For maximum operating time, your unit will go to sleep on its own if it is not moved for more than 15 minutes. As soon as it feels a vibration, it goes back into operation. A GPS speed measurement is also taken here to prevent the gyro sensor from sensing any vibration during particularly quiet movements (e.g. paragliding), but there is still movement above ground.

TripShare

Somehow I have a confusion between live tracking and trip share. By trip share I mean that I can display and also send tracks that have been made. By live tracking I mean that the current location of a running track can be communicated or continuously tracked.

Trip-Share offers to share a completed trip or a current trip (LiveTracking ) with friends and family.

How can I generate a link and send it to other people?

Trips - ThreePoints (right side) - Open → TripView opens, you can share this URL or integrate it into your website.

I would like to implement live tracking on my own WordPress site. How do I do this, or do I get a URL which I can then integrate via iFrame?

Create link at: Trips → ThreePoints (top right) → Open → TripView opens, you can share this URL or integrate it into your website.
For integration into your website as an iFrame:

Tripshare and SmartSafety module: For what purpose do I enter Contacts? Can I call them up again somewhere and not have to enter the same number several times?

These are exclusively for GEOS in order to be able to fall back on these contacts in an emergency.
The persons stored in notifications are not taken into account by GEOS.

Insurance

How can I insure myself for rescue and recovery costs?

Various insurances, e.g. from GEOS, DAV or Allianz, are recommended to cover rescue and recovery operations. Please check whether your existing (health) insurance already includes “SAR” (Search and Rescue) search and rescue operations! It may be advisable to upgrade to cover larger operations.
No insurance yet? Here you can book your GEOS insurance:

Technical data and API

Radio networks and connections

GPS satellite network

The device needs a clear view of the sky to detect the signals of the GPS systems (NavStar, Glonass, Galileo) in order to calculate its current position and receive the time stamp. The more satellites that are “seen” by the device, the more accurate the positioning. Under unfavourable reception conditions (canyons, under roofs, etc.) this can result in deviations of 100 metres or more. Immediately after the start of the device (usually in the first 2-5 minutes), the positioning is still inaccurate for technical reasons.

GSM and 4G / 5G networks

The A*LIVE has a built-in eSIM that can log into almost all GSM (2G/4G) networks worldwide. It automatically connects to the best available network at the respective location. In the 4G range, the new “NB-IoT” technology according to NB1 / M1 standard is used, which is currently being released by more and more countries. It will remain available even when upgrading to 5G.

Iridium Satellite Network

The unit requires a clear view of the sky to transmit messages and track points via the Iridium satellite network. Without a clear view of the sky, the unit will attempt to transmit data until it detects satellite signals.

Restrictions on reception or very delayed transmissions are to be expected in narrow mountain or house canyons or dense forests.

TIP: You will get the best satellite connection if you wear the device on your backpack (on top) or on your upper body. Limitations: Iridium technically works globally, pre-registration is required for Russia, satellite systems are generally prohibited in India. Other countries in which you should obtain up-to-date information before importing and using the device include: China, Cuba, Chad, Bangladesh, Myanmar, Libya, Nigeria, North Korea, Sri Lanka, Sudan (as of 2018).

REST API

Which topics can I automate or read out with the Rest API?

This only makes sense in server-to-server communication.
However, all data of the unit can be exchanged.

Interested in the API? Please send us a short mail to info@protegear.com

Available networks in the mobile phone sector

As of January 2020: >500 networks

Afganistan (Etisalat)
Afganistan (Areeba MTN)
Albania (Vodafone)
Albania (Eagle Mobile)
Algeria (Wataniya)
Algeria (ATM Mobilis)
Andorra (STA (Andorra Telecom) (Mobiland))
Anguilla (Cable & Wireless (LIME))
Antigua and Barbuda (Cable & Wireless (LIME))
Argentina (CTI Argentina (Claro))
Argentina (Telefonica)
Armenia (ArmenTel (Beeline))
Armenia (Orange)
Aruba (Digicel)
Australia (Optus)
Australia (Telstra)
Australia (Vodafone)
Austria (T-Mobile)
Austria (A1)
Austria (H3G)
Azerbaijan (Azercell)
Bahamas (Aliv)
Bahrain (Batelco)
Bangladesh (Banglalink)
Bangladesh (Grameenphone)
Barbados (Cable & Wireless (LIME))
Belarus (MDC Velcom)
Belgium (Base)
Belgium (Orange (Mobistar))
Belgium (Belgacom Mobile)
Belize (BTL (DigiCell))
Benin (Moov)
Bermuda (ONE)
Bolivia (NuevaTel (VIVA))
Bolivia (Telefonica)
Bonaire / Sint Eustatius / Saba / Curacao / Saint Martin (French part) (Digicel)
Bosnia and Herzegovina (Public Enterprise PTT)
Bosnia and Herzegovina (Srpske Mobil (Mobis))
Bosnia and Herzegovina (HT Mobile Mostar)
Brazil (TIM)
Brazil (Claro)
Brazil (Telemig Celular (Vivo))
British Virgin Islands (Cable & Wireless (LIME))
British Virgin Islands (Caribbean Cellular Telephone)
Brunei Darussalam (DSTCom)
Brunei Darussalam (Progresif Cellular Sdn Bhd (B-Mobile Com. SDN. BHD))
Bulgaria (Vivacom)
Bulgaria (A1)
Bulgaria (Telenor Globul)
Burkina Faso (Airtel)
Burundi (Lacell)
Cambodia (Smart Hello(TMIC))
Cambodia (Metfone)
Cameroon (MTN)
Canada (SaskTel)
Canada (Bell)
Canada (TELUS)
Canada (Rogers Wireless)
Canada (Videotron)
Cape Verde (CVMóvel)
Cayman Islands (Cable & Wireless (LIME))
Chad (Airtel)
Chad (Millicom (Tigo))
Chile (WOM S.A.)
Chile (Claro)
Chile (Entel)
China (China Telecom)
China (China Mobile)
China (China Unicom)
Colombia (Comcel)
Colombia (Telefonica)
Costa Rica (Telefonica)
Costa Rica (ICE (koelbi))
Costa Rica (Claro)
Cote d’Ivoire (MTN)
Croatia (A1)
Croatia (T-Mobile)
Croatia (Tele2)
Cyprus (Primetel)
Cyprus (CYTAmobile-Vodafone)
Cyprus (MTN)
Czech Republic (T-Mobile)
Czech Republic (Telefonica O2)
Czech Republic (Vodafone)
Democratic Rep. of Congo (Vodacom)
Democratic Rep. of Congo (Tigo)
Democratic Rep. of Congo (Airtel)
Denmark (Telenor)
Denmark (Telia)
Denmark (TDC)
Denmark (Hi3G)
Dominica (Cable & Wireless (LIME))
Dominican Republic (Claro)
Dominican Republic (Orange)
Dominican Republic (Trilogy)
Ecuador (Telefonica)
Ecuador (Conecel)
Egypt (Orange)
Egypt (Vodafone)
El Salvador (Telefonica)
El Salvador (CTE Telecom Personal (Claro))
El Salvador (Digicel)
El Salvador (Telemovil)
Estonia (Elisa Eesti)
Estonia (Tele2)
Estonia (Estonian Mobile)
Faroe Islands (Vodafone)
Faroe Islands (Faroese Telecom)
Fiji / Nauru (Digicel)
Fiji / Nauru (Vodafone)
Finland (Alcom (AMT/Alands))
Finland (DNA Networks)
Finland (Elisa)
Finland (Sonera)
France (Free Mobile)
France (Orange)
France (Bouygues Telecom)
France (SFR Cegetel)
French Guiana / St Barthelemy / St Martin / French Antilles / Guadeloupe / Martinique (Orange Caraibe)
Gabon (USAN (Azur))
Gabon (Zain)
Gabon (Libertis)
Gambia (Africell)
Georgia (Mobitel (Beeline))
Georgia (Geocell)
Germany (Vodafone)
Germany (T-Mobile)
Germany (EPlus)
Ghana (Zain)
Ghana (Vodafone)
Gibraltar (Gibtel)
Greece (Cosmote)
Greece (Vodafone)
Greece (Wind Hellas)
Greenland (TELE)
Grenada (Cable & Wireless (LIME))
Guatemala (Telefonica)
Guatemala (Claro (Sercom))
Guinea (Areeba)
Guyana (Digicel)
Haiti (Comcel)
Haiti (Natcom)
Honduras (Telefonica)
Honduras (Claro (Sercom))
Hong Kong (SmarTone HK)
Hong Kong (HKT (PCCW))
Hong Kong (Hutchison (3))
Hong Kong (CMHK)
Hong Kong (CSL)
Hungary (Telenor)
Hungary (Vodafone)
Hungary (T-Mobile)
Iceland (Vodafone)
Iceland (Nova)
Iceland (Viking Wireless)
Iceland (SIMINN)
India MCC 404 (IDEA Karnataka)
India MCC 404 (IDEA Andhra Pradesh)
India MCC 404 (Airtel Delhi)
India MCC 404 (Airtel Andhra Pradesh)
India MCC 404 (IDEA Kerala)
India MCC 404 (Vodafone Kolkata)
India MCC 404 (Airtel Gujarat)
India MCC 404 (Airtel Kerala)
India MCC 404 (IDEA Punjab)
India MCC 404 (Vodafone Maharashtra & Goa)
India MCC 404 (Airtel Rajasthan)
India MCC 404 (IDEA Uttar Pradesh East)
India MCC 404 (Airtel North East)
India MCC 404 (IDEA Delhi)
India MCC 404 (IDEA Gujarat)
India MCC 404 (Airtel Karnataka)
India MCC 404 (Airtel Kolkata)
India MCC 404 (IDEA Himachal Pradesh)
India MCC 404 (Vodafone Delhi)
India MCC 404 (Airtel Maharashtra & Goa)
India MCC 404 (Airtel Himachal Pradesh)
India MCC 404 (IDEA Maharashtra & Goa)
India MCC 404 (Vodafone Kerala)
India MCC 404 (Airtel Punjab)
India MCC 404 (IDEA UP West)
India MCC 404 (Airtel Uttar Pradesh West)
India MCC 404 (IDEA Haryana)
India MCC 404 (Airtel Mumbai)
India MCC 404 (Airtel Chennai)
India MCC 404 (IDEA Madhya Pradesh)
India MCC 404 (Vodafone Mumbai)
India MCC 404 (Vodafone Gujarat)
India MCC 404 (Airtel Haryana)
India MCC 404 (Airtel Madhya Pradesh)
India MCC 404 (IDEA Rajasthan)
India MCC 404 (Vodafone TamilNadu)
India MCC 404 (Airtel Tamilnadu)
India MCC 405 (Airtel Orissa)
India MCC 405 (Airtel Assam)
India MCC 405 (IDEA TamilNadu)
India MCC 405 (Airtel West Bengal)
India MCC 405 (Airtel Jammu&Kashmir)
India MCC 405 (IDEA Bihar)
India MCC 405 (Airtel UP East)
India MCC 405 (IDEA Mumbai)
India MCC 405 (Reliance Jio Infocomm)
India MCC 405 (Airtel Bihar)
India MCC 405 (IDEA Kolkata)
Indonesia (Hutchison (3))
Indonesia (Axxa World (XL))
Indonesia (Indosat)
Iran (MCI)
Iraq (Korek Telecom (Korek))
Iraq (Zain)
Ireland (Vodafone)
Ireland (Three (Hutchison-O2))
Ireland (Meteor)
Israel & Palestine (Jawwal Palestine)
Israel & Palestine (Cellcom)
Israel & Palestine (Partner Communications Company (Orange))
Israel & Palestine (Pelephone)
Italy (Telecom Italia Mobile)
Italy (Vodafone Omnitel)
Italy (Wind)
Jamaica (Digicel)
Jamaica (Cable & Wireless (LIME))
Japan (SoftBank)
Japan (NTT DOCOMO)
Jordan (Zain (Fastlink))
Jordan (Orange (MobileCom))
Kazakhstan (Kcell)
Kazakhstan (KaR-Tel (Beeline))
Kazakhstan (Tele2)
Kenya (Essar)
Kenya (Airtel)
Kenya (Telecom Kenya)
Kenya (Safaricom)
Korea (South) (LG Uplus)
Korea (South) (SK Telecom)
Korea (South) (KT (Freetel))
Kosovo (Vala 900)
Kuwait (KTC (Viva))
Kuwait (MTC-Zain Kuwait)
Kyrqyzstan (Sky Mobile (Beeline))
Latvia (LMT)
Latvia (Bite GSM)
Latvia (Tele2)
Lebanon (MTC)
Liechtenstein (FL1)
Liechtenstein (Orange)
Lithuania (Tele2)
Lithuania (Omnitel)
Lithuania (Bite GSM)
Luxembourg (Orange Voxmobile)
Luxembourg (Post P&T)
Luxembourg (Tango Tele2)
Macao China (CTM)
Macau China (Hutchison (3))
Macau China (Smartone Macau)
Macedonia (One Cosmofone)
Macedonia (A1)
Macedonia (Telekom Macedonia)
Malawi (Airtel)
Malaysia (Maxis)
Malaysia (DiGi)
Malaysia (Celcom)
Mali (Orange)
Malta (GO)
Malta (Vodafone)
Mauritius (Cellplus Mobile Communications (Orange))
Mauritius (Emtel)
Mayotte / Reunion (SRR (SFR Réunion))
Mayotte / Reunion (Outremer)
Mayotte / Reunion (Orange)
Mexico (Telefonica Mex (Movistar))
Mexico (AT&T)
Mexico (Radiomovil Dipsa (Telcel))
Moldova (Orange)
Monaco (Monaco Telecom)
Mongolia (Unitel)
Mongolia (Skytel)
Montenegro (T-Mobile)
Montenegro (Telenor)
Montserrat (Cable & Wireless (LIME))
Morocco (Wana Corporate (inwi))
Morocco (Maroc Telecom (IAM))
Mozambique (Vodacom)
Myanmar (Telenor)
Myanmar (Ooredoo)
Namibia (MTC)
Nepal (Nepal Telecom)
Netherlands (Vodafone)
Netherlands (KPN)
Netherlands (T-Mobile)
New Zealand (Vodafone)
New Zealand (2 degrees)
New Zealand (Telecom NZ)
Nicaragua (Enitel (Claro))
Nicaragua (Telefonica)
Niger (Orange)
Nigeria (Glo)
Nigeria (Airtel)
Nigeria (Etisalat)
Nigeria (MTN)
Norway (Telenor)
Norway (TDC)
Norway (Netcom)
Pakistan (Telenor)
Panama (Digicel)
Panama (Telefonica)
Panama (Claro)
Papua New Guinea (Digicel)
Paraguay (Nucleo S.A.)
Paraguay (Telefonica)
Paraguay (Claro)
Peru (Claro)
Peru (Viettel)
Peru (Telefonica)
Philippines (Smart)
Philippines (Globe Telecom (Globe))
Poland (Plus)
Poland (P4 (Play))
Poland (T-Mobile)
Poland (Orange)
Portugal (NOS Optimus)
Portugal (MEO TMN)
Portugal (Vodafone)
Puerto Rico (Puerto Rico Telephone Company (Claro))
Qatar (Vodafone)
Qatar (Ooredoo)
Republic of Congo (Airtel)
Romania (Vodafone)
Romania (Telekom Cosmote)
Romania (Orange)
Romania (RCS & RDS (Digi Mobil))
Russia (Tele2)
Russia (VimpelCom (Beeline))
Russia (MTS)
Rwanda (MTN)
Rwanda (Millicom (Tigo))
Saint Kitts and Nevis (Cable & Wireless (LIME))
Saint Lucia (Cable & Wireless (LIME))
Saint Vincent and the Grenadines (Cable & Wireless (LIME))
Samoa (Digicel)
Saudi Arabia (Saudi Telecom Company (STC,Al Jawal))
Saudi Arabia (Etihad Etisalat (Mobily))
Saudi Arabia (Zain)
Senegal (Sentel (Tigo))
Serbia (A1)
Serbia (Telenor)
Singapore (StarHub)
Singapore (SingTel)
Slovakia (O2 Slovakia (O2))
Slovakia (T-Mobile)
Slovakia (Orange)
Slovenia (IPKO Kosovo)
Slovenia (A1)
Slovenia (Telekom (Mobitel))
South Africa (Vodacom)
South Africa (MTN)
South Africa (Cell C)
South Sudan (MTN)
Spain (France Telecom)
Spain (Vodafone)
Spain (Telefonica O2)
Spain (Yoigo)
Sri Lanka (Etisalat Lanka (Etisalat))
Sudan (Zain)
Suriname (Digicel)
Suriname (Telesur)
Sweden (HI3G)
Sweden (Tele2)
Sweden (TeliSonera)
Sweden (Telenor)
Switzerland (Swisscom)
Switzerland (Salt (formerly Orange))
Switzerland (Sunrise)
Taiwan (Far EasTone (FarEasTone))
Taiwan (Taiwan Mobile)
Taiwan (Chunghwa Telecom (Chunghwa))
Taiwan (Taiwan Star Telecom Corporation (T STAR))
Tajikistan (Tacom (Beeline))
Tanzania (Vodacom)
Thailand (Total Access Communication (dtac))
Thailand (TrueMove)
Thailand (Advanced Info Service (AIS))
Togo (Moov)
Tonga (Digicel)
Trinidad and Tobago (Digicel)
Tunisia (Ooredoo)
Tunisia (Tunisie Telecom)
Turkey (Avea)
Turkey (Vodafone)
Turkey (Turkcell)
Turks and Caicos Islands (UK) (Cable & Wireless (LIME))
Uganda (MTN)
Uganda (Africell)
Ukraine (MTS (Vodafone))
Ukraine (Astelit-Life)
Ukraine (Kyivstar)
United Arab Emirates (Etisalat)
United Arab Emirates (DU)
United Kingdom (O2)
United Kingdom (EE)
United Kingdom (3)
United Kingdom (Vodafone)
United States (Keystone Wireless)
United States (T-Mobile)
United States (Viaero Wireless (Viaero))
United States (Sprint Nextel (MCC 310))
United States (Union Telephone Company)
United States (AT&T)
United States (311) (Commnet Wireless)
United States (311) (Indigo Wireless)
United States (311) (Verizon)
Uruguay (Telefonica)
Uruguay (Antel)
Uzbekistan (Unitel (Beeline))
Vanuatu (Digicel)
Venezuela (Digitel GSM)
Venezuela (Movistar)
Vietnam (Vinaphone)
Vietnam (Vietnamobile)
Vietnam (Gtel Mobile (Gmobile))
Vietnam (Viettel)
Zambia (Airtel)
Zambia (Zamtel)
Zimbabwe (Econet Wireless)

Frequency bands used in mobile radio

4G / NB-IoT / M1

FDD-LTE: B1/ B2/ B3/ B4/ B5/ B8/ B12/ B13/ B18/

B19/ B20/ B25*(*in preparation) / B28

TDD-LTE: B39
(Global coverage)

GSM (2G) EDGE

850/900/1800/1900Mhz (Global Coverage)

Frequency bands used in the satellite range

Iridium

1618-1624 Mhz (K-band)

Devices info

A*LIVE General

Brands

ProteGear and the ProteGear logo are trademarks of Global SafeTrack Systems GmbH and are registered in the EU and other countries. These trademarks may only be used with the express permission of Global SafeTrack Systems GmbH. The Bluetooth word mark and logos are owned by Bluetooth SIG. Iridium is a trademark of Iridium Satellite LLC. Other trademarks are the property of their respective owners.

EXTRA FEATURES

RESET: Press the POWER button during charging.

The A*LIVE can load its own updates! You will be informed by e-mail when a new update is available.

GSM/4G network coverage

A chipSIM is built into the A*LIVE, which can log into almost all GSM (2G/4G) networks worldwide. It automatically connects to the best available network at the respective location. In the 4G range, the new “NB-IoT” technology according to NB1 / M1 standard is used, which is currently being released by more and more countries.

Iridium switching**

After 10 minutes without GSM or 4G connection, the A*LIVE will try to establish a connection via Iridium (LED #4 changes from flashing to steady light).
In Iridium mode, the A*LIVE searches for a GSM/4G connection every 12-15 minutes and connects to it again if necessary.

Depending on the tariff type (e.g. ALIVE BASIC), the satellite tariff does not work if you switch off the device in GSM mode and then switch it on again in an area without GSM coverage (Iridium coverage)!

Please refer to the information on your tariff!

IMPORTANT SAFETY AND PRODUCT INFORMATION

Special features for certain countries

  • For use in Russia, pre-registration is required at https://iridium-russia.com/en/register/ (In the form, field “Iridium Device” indicate: “Other Iridium Device”, then in the field IMEI the number “3004340” and then the 8-digit number on the back of your A*LIVE).

  • For Turkey, if used for more than 90 days per year, a declaration at import (customs) is required.

App

App for iOS (iPhones / iPads)

AppStore Download A*LIVE App

App for Android

Download Google PlayStore A*LIVE App

How do I connect the app to the smartphone?

To connect, make sure Bluetooth is on the iPhone, launch the A*LIVE app, tap the settings icon in the top right of the homescreen, then select the device that is turned on (at the bottom: Associated device), then return to the homescreen and swipe it down once!

No action on the A*LIVE necessary!

Connected!

What do the ticks in the chat mean?

X: Send failed! Check connection to A*LIVE

Hourglass: Has not yet been transferred to A*LIVE, on hold.

  • A tick: Message has been transmitted to A*LIVE

Two ticks: Message successfully transmitted to the network

Management Portal - Protegear.io

Browser requirements

We recommend Chrome or Firefox, Safari sometimes requires a reload.

Internet Explorer is not supported.

Login

You will find the login data in your installation email.

If you have any problems, please contact us directly. info@protegear.com

Good to know!

Reset instead of switch off

If possible, please do not perform a reset to switch off the unit.
PowerOff](https://protegear.eu/ALIVE_Handbuch_de/#tasten): Press the power button 3 times.

What should not go

Switch on on the activated charging plate, a reset is carried out .

Before switching on always remove from the charger and wait 10 sec.

Important information about the tariffs

A*LIVE BASIC and Safety & Tracking

To avoid unnecessary activation of the Iridium tariff, the A*LIVE must always be switched off in the GSM network in the regular way 3 x POWER button. If you have done a RESET instead (1x POWER button on A*LIVE on activated charging pad), you have to do a normal on & off procedure again afterwards.

Daily mail informs you about the current satellite activation.

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